At Brandon Journeys, we are committed to ensuring that you are satisfied with your purchase. Please read our Returns & Refund Policy carefully.

1. Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or incorrect.
  • The request is made within 7 days of receiving your order.

Note: Returns for change of mind, size preferences, or minor color differences are not accepted.

2. How to Initiate a Return

To initiate a return, please contact us at [email protected] with the following details:

  • Your order number
  • Item(s) you wish to return
  • Reason for the return
    We will provide instructions on how to proceed with the return.

3. Return Shipping

  • Returns must be shipped in their original packaging with all tags, accessories, and documents intact.
  • For defective or incorrect items, Brandon Journeys covers the return shipping cost.
  • For other approved returns (if any), the customer may be responsible for return shipping.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
  • Refunds will be processed within 7–10 business days after approval.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately at [email protected].
  • Provide photos of the damage/defect to help us process your claim quickly.
  • We will replace the item or issue a full refund as appropriate.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Products damaged due to customer misuse or negligence
  • Items missing original packaging or tags

7. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:
Email: [email protected]